Frequently Asked Questions
Frequently Asked Questions
Below are answers to frequently asked questions. If you do not obtain the information you need, please contact us.
Can I change my due date?
You can change your due date only if your account is not past due. Contact us to request a change.
When do I begin paying back my loan?
For most loans, you get a 6-month grace period that begins the day after you graduate, leave school, or drop below half-time status. You must start making payments as soon as your grace period ends. Some Student Access Loans require Keep in Touch (KIT) payments while in school and during the grace period.
What do I do if I am having trouble making my monthly payment amount?
If you are having difficulty making payments, there are options available to assist you. You may qualify to temporarily delay or reduce your loan payments with a deferment or forbearance if you are:
- Currently enrolled in school.
- Experiencing economic or temporary financial hardship.
- On Military deployment.
- A victim of a natural disaster.
Temporarily stop making monthly payments on your loans. During deferment you are sometimes responsible for paying the interest that accrues. Learn more about deferment options available.
If you are not eligible for a deferment, you may be eligible for forbearance. This will allow you to temporarily reduce or stop making monthly payments on your loans. You are responsible for paying the interest that accrues on your loan during forbearance. Learn more about forbearance options available.
Discharge and Forgiveness
You may qualify to have a portion or all of your student loan debt forgiven or canceled if you work in certain professions or if you incur a permanent disability. Learn more about loan cancellation options available.
What happens to my auto debit payment while I am in deferment or forbearance?
While in deferment or forbearance your auto debit temporarily stops. At the end of the deferment or forbearance period, your auto debit payments will resume on your scheduled due date, unless you notify us in writing to cancel your auto debit payments.
How do I change my name on my account?
To update your account with a new first and/or last name, you must complete the Name Change Request Form and provide us with a copy of one of the following:
- Marriage certificate
- Social Security card
- Current driver's license
- Court order
- Certificate of U.S. Naturalization (form N-550 or N-570)
Return completed form with applicable supporting documentation to GSFA via:
- E-signature on Pathways
- Secure Document Upload on Pathways2GSFA.org (click to upload the documents)
- Mail: Georgia Student Finance Authority, 2082 East Exchange Place, Tucker, GA 30084
- Fax: 770.724.9209
How do I update my school enrollment status?
Your school provides enrollment information to the National Student Loan Data System (NSLDS) on a monthly basis, in most cases. If the system is not showing up to date information, you may be asked to contact your school to request enrollment verification.
Which browsers and browser versions are supported?
Pathways is web-based and only requires an Internet connection and browser to use. We strongly recommend using one of the compatible browsers and configurations listed below for the best experience. Compatible Browsers Effective July 31, 2021
Please Note: Other operating system/browser combinations will likely work, but are not actively tested or officially supported. For security, compliance and usability, our "Compatible Browsers" are supported in their current version plus three "dot" versions back in time.
The following must also be installed or configured in order to use critical applications on this website:
- Adobe Reader (download)
- Pop-up blockers disabled or configured to allow pop-up windows from this website and our partner websites
Pathways is accessible on a variety of phones, tablets and other devices. However, Pathways does not offer a mobile app at this time.