The Personal Identifying Information We Collect
Reasons we collect personal identifying information
Children's Online Privacy Protection Rule
Sending an Email to Pathways2GSFA
Internet Scams and Identify Theft Prevention
THE PERSONAL IDENTIFYING INFORMATION WE COLLECT
Pathways2GSFA collects personal identifying information from you including, but not limited to, your name, date of birth, address, e-mail address, and telephone number. Such information is captured in your account portfolio and is required to provide specific account information regarding the servicing of student loans.
REASONS WE COLLECT YOUR PERSONAL IDENTIFYING INFORMATION
GSFA collects personal information from you for the primary purpose of servicing student loans. Specific information is provided regarding loan status, account summary, billing updates, and payment history. At the consent of the customer, information may also be distributed using a mail or email address. Contact information is also needed in responding to inquiries or questions regarding student loan accounts. Where functions of a Pathways2GSFA module do not require personal information, none is collected, and any such module can be accessed without opening an account or providing any personal data.
When you log on to Pathways2GSFA, your browser will automatically transmit to the GSFA server the IP address of your computer and type of browser you are using. Although your browser transmits the IP address of your computer, GSFA does not associate this IP address with any personally identifiable information regarding you. GSFA does not collect any personally identifiable information other than what users submit and their browsers transmit.
GSFA has implemented numerous security measures to protect our customers' personal information. Data sent to Pathways2GSFA by our customers is collected using Secure Socket Layer (SSL) technology to ensure only GSFA receives the information sent by the customer. Special software programs monitor traffic on Pathways2GSFA's website to identify unauthorized attempts to upload or change information or cause damage to this website. These programs do not collect personally identifiable information, but they do collect information that enables GSFA to identify someone attempting to tamper with its website. However, we may automatically collect and store certain data from website visitors, for example, the name of the domain and host from which the visitor accessed the Internet, the Internet Protocol (IP) addresses of computers, the browser software used to access Pathways2GSFA website, the date and time the visitor accessed Pathways2GSFA websites, and the Internet address of the website from which a visitor links directly to Pathways2GSFA's website. We may also use HTML encoding to record aggregate information about the usage of Pathways2GSFA website and whether emails that we send have been accessed or acted upon.
To protect customers' personal information from unauthorized access and use we restrict access to nonpublic personal information about customers to those employees who need to know such information to provide products or services.
CHILDREN'S ONLINE PRIVACY PROTECTION RULE
Consistent with the Children's Online Privacy Protection Act (COPPA), Pathways2GSFA will not knowingly collect or retain information submitted by children under the age of 13. If Pathways2GSFA learns that we unknowingly collected personally identifiable information from children under 13 years of age, we will immediately take the reasonable measures to delete the information from our computer systems and other data systems that we own.
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SENDING AN EMAIL TO PATHWAYS2GSFA
GSFA responds to e-mails containing questions, concerns, and comments by using the same e-mail address provided to Pathways2GSFA. GSFA does not sell or forward this e-mail address to any non-affiliated third parties without permission. GSFA uses e-mail addresses only for the purpose of sending GSFA student loan servicing materials at the consent of or in response to the customer.
INTERNET SCAMS AND IDENTIFY THEFT PREVENTION
Customers should be on the alert for individuals seeking to obtain personal information through illegitimate means. One such means is commonly referred to as "phishing". In a common type of phishing scam, individuals receive e-mails that appear to come from their financial institution. The e-mail may look authentic, right down to the use of the institution's logo and marketing slogans. The e-mails often describe a situation that requires immediate attention and then warns that the account will be terminated unless the e-mail recipient verifies their account information immediately by clicking on a provided link. The link takes the e-mail recipient to a screen that asks for account information. While it may appear to be a page sponsored by a legitimate financial institution, the information actually goes to the con artist who sent the e-mail. Customers should never respond to such requests. Pathways2GSFA never asks our customers to verify account information online. Do not be intimidated by e-mails that warn of dire consequences for not following their instructions. Please contact GSFA if any such e-mail purporting to be from Pathways2GSFA is received.